Help Desk
Real human support. Let’s get you sorted.
Common Questions
Orders & Shipping
Is shipping really free?
Yes. Standard shipping is free within the contiguous US, with no order minimum.
Alaska, Hawaii, US territories, military (APO/FPO) addresses, Canada and international orders pay carrier rates, shown at checkout.
When will my order ship?
In-stock items usually ship within 1–3 business days.
For a backordered item, the product page, cart and checkout show its estimated ship date.
You'll get an email with tracking when it ships.
Where's my order?
You'll get an email with tracking when your order ships. If it hasn't arrived or tracking stops moving, email help@rawrycat.com with your order number.
Where is Rawry Pet Products based?
We're a proudly independent small business headquartered in New York. Our warehouse and fulfillment center operates out of New Jersey. All orders ship from the US, and all customer support agents are US-based.
Do you ship internationally?
Yes, we ship worldwide from the US. Rates show at checkout.
Customs duties, VAT and import taxes are paid by the buyer on delivery.
International orders can't be returned unless the item arrives damaged, defective or incorrect.
Can I cancel or change my order?
We don’t have automated cancellation at this time, but if your order hasn’t shipped yet, we’ll do our best to help.
Just email us at help@rawrycat.com as soon as possible and we’ll take a look.
Returns & Problems
What's your return policy?
We accept returns on eligible items within 30 days of delivery.
Email help@rawrycat.com with your order number and we'll send a return label.
- Return shipping comes out of your refund unless the item arrived damaged, defective or incorrect.
- Beds, cabins and cushions can be lightly tried but must come back unwashed, with all parts and packaging.
- For hygiene and safety, opened litter, treats and food, and used bowls, feeding or pet waste products, can't be returned.
My item arrived damaged or wrong.
Email help@rawrycat.com with your order number within 30 days of delivery. We'll make it right, and return shipping is free for damaged, defective or incorrect items.
Product & Care
Are your products safe for pets?
Everything we make is designed for homes with pets: smooth finishes, soft edges and materials chosen for everyday use. Each product page lists its materials.
How do you test your products?
Our own pets try our products at home first. We check comfort, durability and how easy setup is before anything reaches you.
What materials do you use?
It depends on the product: furniture-grade plywood, cotton, memory foam, food-safe porcelain and more. Each product page lists its exact materials.
Do your products come with instructions or care guides?
Most products come with printed instructions, and each product page has care details. If anything's unclear, email us.
Is assembly required?
Some products, like the Pet Cabin, ship flat. They go together in minutes with no tools, and instructions are in the box.
Product guides
Pet Cabin assembly instructions
Open full-size instruction sheet (new tab)
The Cabin
Every Critter Deserves A Cabin.
Your furry friend is moving to their very own house.
Made with: Furniture grade poplar plywood, pet safe water-based stain, 100% natural wool felt, and a cotton cushion with synthetic fill.
Safety and Use Information:
- This product is made to be used indoors only.
- For small animals weighing under 25lbs or 11.3kg.
- Never leave near an open flame or fire.
- Never use this product as a step or seat for humans.
- Never put a child inside or on top of the product.
- Periodically clean wood with damp washcloth. Dry completely.
- Felt roof should be spot cleaned with a damp towel or vacuum cleaned on the lowest setting.
- Cushion slip-cover can be machine washed at 86 °F/30 °C on Delicate Cycle. Air Dry.
FOR CUSTOMER SERVICE, EMAIL: HELP@RAWRYCAT.COM
OR VISIT US AT: RAWRYCAT.COM/HELP
DISTRIBUTED BY: RAWRY PET PRODUCTS.
ALL DESIGN AND TRADEMARK RIGHTS RESERVED.