Help Desk

Rawry with Pencil

We're here to help!

Have questions about our products? Need help with an existing order or placing a new order?

Email us at help@rawrycat.com

 

FAQs

Rawrycabin:

  • What's In The Box?

    • Rawrycabin Wood Frame and Crossbeams
    • Felt Roof with Wood Detail
    • Bed Cushion

  • Ingredients

    • All Natural Furniture Grade Wood with pet safe water-based stain
    • Natural Wool Felt
    • Cotton Cushion with Synthetic Fill

  • Shipping and Returns

    • All US Orders Ship Free.
    • International Shipping Rates displayed at checkout.
    • 30 Day Easy Return policy. Don't like it? Send it back within 30 days of arrival! We will provide a return label and deduct the shipping cost from your return. Return shipping for defective or damaged-in-transit merchandise is free.

  • Care, Use, and Safety Information

    Caution: For pet use only. Not a toy. Not suitable for children. Do not place in damp area. Not recommended for outdoor use. If fabric becomes wet, some color transfer may occur. Use caution with light colored pets or carpeting.

    Important: Before use, carefully read and follow the instructions included in the product packaging.

    Warning: Keep all flame and heat sources away from this product. This product is not fireproof. The fabric and wood will burn if left in continuous contact with any flame source.

    Care Instructions: Periodically clean wood with damp washcloth. Dry completely. Spot clean wool with damp towel. Cushion can be machine washed at 86 °F/30 °C on Delicate Cycle. Air Dry.

Rawrycat Mask:

Can the Rawrycat Mask be reused?

Yes! The Rawrycat Silicone Face Mask is reusable, but the Rawrycat Filters are disposable. We recommend cleaning your mask after each day of use. You can read the instructions for Care and Use Here.

What is the Rawrycat Mask made of?

Food Grade Soft Touch Silicone. Dishwasher and Autoclave Safe!

What is the Rawrycat Filter made of?

Rawrycat Filters are made of a 4-Layer Meltblown Fabric with an outer liquid barrier. Filters are disposable and not intended for reuse.

Where can I purchase replacement filters?

Click Here to purchase Replacement Filter Packs

How can I make my own Filters?

To make your own filters, just grab one of your unused Rawrycat Filters, cut out the filter shape using the Rawrycat Filter as a guide from a fabric of your choice (we recommend two layers of a tightly woven fabric; cotton or similar). Fabrics such as polyester or spandex are not recommended. Then use a flat dull tool like a coin or key to pry open the Filter Clips from a used Rawrycat Filter. We recommend following the Washing Instructions for the Filter Clips before reuse.

Is the Rawrycat Mask Patented?

Yes! We have multiple Patents Pending covering our Mask, Filters, and Filter Clips! All rights reserved.

When will my order ship?

In Stock Orders usually ship within 1-2 business days. Back-Ordered items may take in excess of 3-4 weeks to ship due to global shipping delays.

Can the Rawrycat Mask be used in a clinical environment?

No. The Rawrycat Mask is not a medical device, and is not intended for use in a clinical environment.