Help Desk

Rawry with Pencil

We're here to help!

Have questions about our products? Need help with an existing order or placing a new order?

Email us at help@rawrycat.com

 

FAQs

The Cabin:

  • What's In The Box?

    • Rawrycabin Wood Frame and Crossbeams
    • Felt Roof with Wood Detail
    • Bed Cushion

  • Ingredients

    • All Natural Furniture Grade Wood with pet safe water-based stain
    • Natural Wool Felt
    • Cotton Cushion with Synthetic Fill

  • Shipping and Returns

    • All US Orders Ship Free.
    • International Shipping Rates displayed at checkout.
    • 30 Day Easy Return policy. Don't like it? Send it back within 30 days of arrival! We will provide a return label and deduct the shipping cost from your return. Return shipping for defective or damaged-in-transit merchandise is free.

  • Care, Use, and Safety Information

    Caution: For pet use only. Not a toy. Not suitable for children. Do not place in damp area. Not recommended for outdoor use. If fabric becomes wet, some color transfer may occur. Use caution with light colored pets or carpeting.

    Important: Before use, carefully read and follow the instructions included in the product packaging.

    Warning: Keep all flame and heat sources away from this product. This product is not fireproof. The fabric and wood will burn if left in continuous contact with any flame source.

    Care Instructions: Periodically clean wood with damp washcloth. Dry completely. Spot clean wool with damp towel. Cushion can be machine washed at 86 °F/30 °C on Delicate Cycle. Air Dry.